Question 1

Are you based in the UK?

Accepted Answer

Yes. We are a UK-based online retailer and every order is dispatched from the UK.

Question 2

What is your returns policy?

Accepted Answer

We accept returns within 30 days of delivery, provided the part is unused, in its original packaging and in resaleable condition.

Question 3

Where is your store located?

Accepted Answer

We are an online-only store — we do not offer customer visits or collections. Everything is delivered to your address.

Question 4

How do I know if a part will fit my car?

Accepted Answer

Use the registration lookup at the top of the site. Enter your number plate and we'll only show parts matched to your vehicle. If you're still unsure, call 07779 454554 with your registration.

Question 5

How much is delivery?

Accepted Answer

Standard tracked UK delivery is £8.40 including VAT, and it's free on orders over £25 including VAT.

Question 6

How long does delivery take?

Accepted Answer

Over 98% of orders are despatched within one working day. Allow 2–3 working days for delivery with Royal Mail Tracked or DPD (FEBEST and A.B.S. supplier-stock parts take 5–7 working days). Order before 2:30pm for the fastest despatch.

Question 7

Can I collect my order from the shop?

Accepted Answer

We do not offer counter collection. All orders are delivered to your chosen UK address via Royal Mail Tracked or DPD.

Question 8

Do you supply trade and garages?

Accepted Answer

We do. Call or email our customer service team and we'll set you up with trade pricing and a dedicated contact.

Question 9

Can you order in parts you don't stock?

Accepted Answer

Yes. We work with major UK suppliers and can usually source any part within 24–72 hours.

Question 10

Is my payment secure?

Accepted Answer

All payments are processed by Mollie, a regulated European payment provider. We never see or store your card details.

Frequently Asked Questions